Privacy Policy

1. Our Commitment to Your Privacy

The Cosmic Solace is committed to protecting your privacy and handling your personal information with transparency and care. This policy aligns with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) for international clients.

2. Information We Collect

We collect information that allows us to provide personalised reports and services. This includes:

• Identity and Contact Data: Name, email address, and location.

• Sensitive Birth Data: Date, exact time, and place of birth. This is used solely to generate your Human Design and astrological charts.

• Financial Data: Payment details are processed via secure third-party gateways (e.g. Stripe). We do not store your full credit card information.

• Intake Data: Information regarding your business context, challenges, and direction provided via intake forms.

• Technical Data: IP address and website usage via cookies to improve your user experience.

3. How We Use Your Information

We use your data strictly for the following purposes:

• Service Delivery: To create your personalised Business Blueprint and any associated resources.

• Communication: To send booking confirmations, delivery updates, and respond to enquiries.

• Marketing (Optional): If you opt in, we may send occasional reflections and updates via our newsletter. You can unsubscribe at any time.

4. Legal Basis for Processing (GDPR/UK GDPR)

For clients located in the EU or UK, we process your data based on:

• Contractual Necessity: We need this data to fulfil the service you purchased.

• Consent: You provide explicit consent for us to use your birth data when you complete your intake form.

• Legitimate Interests: To improve our business and protect our legal rights.

5. Data Storage & Security

• Security: We use industry-standard encryption and password-protected platforms to store your intake forms and reports.

• Retention: We retain your birth data and reports for as long as necessary to provide services or as required by Australian tax law (usually 7 years). You may request deletion of your data at any time.

• Third-Party Service Providers: We use reputable tools for email and payments (e.g. Substack, Stripe). These providers have their own privacy protections in place.

6. International Data Transfers

As a global service, your data may be stored on servers located outside your home country. By using our services, you consent to this transfer. We ensure all third-party providers meet high security standards.

7. Your Rights & Choices

Depending on your location, you have the following rights:

• Access and Correction: You can request a copy of the data we hold or ask us to correct inaccuracies.

• Deletion: You can ask us to delete your personal data once a service is completed.

• Withdraw Consent: You can withdraw consent for us to hold your birth data, though this may make it impossible for us to provide further services.

• Complaints: If concerns cannot be resolved with us directly, you can contact the Office of the Australian Information Commissioner (OAIC).

8. Cookies & Analytics

We use cookies to understand how visitors interact with our site. This helps us understand what content is most useful. You can disable cookies in your browser settings at any time.

9. AI Transparency in Data

While AI tools may be used to assist in the formatting or editing of reports, your personal birth data and raw intake answers are never used to train public AI models. Your privacy and the human-centred nature of this work are prioritised.

10. Contact Us

For any privacy-related questions or to exercise your data rights, please contact:

Privacy Officer: Alice Slazak
Email: alice@thecosmicsolace.com
Mailing Address: PO Box 55, Balgowlah, New South Wales, Australia, 2093