Privacy Policy

1. Our Commitment to Your Privacy

The Cosmic Solace (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with transparency and care. This policy aligns with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) for our international clients.

2. Information We Collect

We collect information that allows us to provide bespoke investigative remedies and strategies. This includes:

• Identity & Contact Data: Name, email address, and location.

• Sensitive Birth Data: Date, exact time, and place of birth. This is used solely to generate your astrological and Human Design charts.

• Financial Data: Payment details are processed via secure third-party gateways (e.g., Stripe, PayPal). We do not store your full credit card information.

• Intake Data: Information regarding your business challenges, transitions, or health/emotional patterns provided via our intake forms.

• Technical Data: IP address and website usage via cookies to improve your user experience.

3. How We Use Your Information

We use your data strictly for the following:

• Service Delivery: To investigate your constitution and create your custom reports, audio recordings, and essence guides.

• Communication: To send booking confirmations, delivery updates, and respond to inquiries.

• Capacity Management: To manage our limited monthly client spots.

• Marketing (Optional): If you opt-in, we may send "With Alice"—occasional reflections and updates. You can unsubscribe at any time.

4. Legal Basis for Processing (GDPR/UK GDPR)

For clients located in the EU or UK, we process your data based on:

• Contractual Necessity: We need this data to fulfill the service you purchased.

• Consent: You provide explicit consent for us to use your birth data when you complete your intake form.

• Legitimate Interests: To improve our business and protect our legal rights.

5. Data Storage & Security

• Security: We use industry-standard encryption and password-protected platforms to store your intake forms and reports.

• Retention: We retain your birth data and reports for as long as necessary to provide follow-up services or as required by Australian tax law (usually 7 years). You may request deletion of your reports at any time.

• Third-Party Service Providers: We use reputable tools for scheduling, email, and payments (e.g., Dubsado, Typeform, FloDesk, Substack). These providers have their own privacy protections in place.

6. International Data Transfers

As a global service, your data may be stored on servers located outside your home country (e.g., cloud storage based in the US or Australia). By using our services, you consent to this transfer. We ensure all third-party providers meet high security standards.

7. Your Rights & Choices

Depending on your location, you have the following rights:

• Access & Correction: You can request a copy of the data we hold about you or ask us to fix inaccuracies.

• Deletion (The "Right to be Forgotten"): You can ask us to delete your personal data once a service is completed.

• Withdraw Consent: You can withdraw your consent for us to hold your birth data, though this may make it impossible for us to provide further astrological services.

• Complaints: If you have concerns, please contact us first. If we cannot resolve it, you can contact the Office of the Australian Information Commissioner (OAIC).

8. Cookies & Analytics

We use "cookies" to see how visitors interact with our site. This helps us understand what content is most helpful for our community. You can disable cookies in your browser settings at any time.

9. AI Transparency in Data

While we may use AI tools to assist in the formatting or editing of your reports, your personal birth data and raw intake answers are never used to train public AI models. Your privacy and the "human-to-human" nature of the investigation are prioritized.

10. Contact Us

For any privacy-related questions or to exercise your data rights, please contact:

Privacy Officer: Alice Slazak
Email:alice@thecosmicsolace.com
Mailing Address: PO Box 55, Balgowlah, New South Wales, Australia, 2093